Skip to main content

When something doesn't add up

The things we get asked most, with the actual reason.

"No times are showing for booking"​

Almost always it's the tables, not the hours. A time is only offered if there's a free table the party fits on. Check, in this order:

  1. That the shift has that day of the week ticked
  2. That the time is in the shift's list of sitting times
  3. That you have a table with enough capacity for the party
  4. That the table isn't already taken at that time

"My reports are all zeros"​

Check the period. The default is the last 30 days, and if you've just started everything is in the future. Press Upcoming.

"A booking is blocking a table and I don't want it"​

If you have manual approval on, unanswered requests hold the table. Answer it —accept or decline— and the table is released.

"The guest says they booked and I can't see it"​

Check you're looking at the right day and, in Bookings, the right room: a booking in another room appears in the Unassigned list of the room you're looking at.

"WhatsApp notifications aren't arriving"​

The WhatsApp reminder is coming very soon: until the service is available, every notice goes by email. Once it is, only the reminder will go by WhatsApp, and only if you turn it on in Notices. Explained here →

"I want to change the menu without reprinting the QR"​

You don't have to. The QR code never changes: it points at a fixed address, and what changes is the content. Print it once and forget about it.

"I've lost the service"​

If the free month has ended and there's no card, the account is paused: the booking page won't take requests. Nothing has been deleted. Add a card in Subscription and it's back instantly.

None of these?​

Email us at hola@taula.ai with the restaurant name and, if you can, the date and time of the booking that's behaving oddly. That's usually enough to find it straight away.